Will my Sketchy subscription auto-renew once it expires?
All Sketchy Medical, Sketchy Pharmacy, Sketchy PA, and Sketchy Nursing subscription plans are auto-renew plans. These plans will renew at the end of your initial fixed term of 6, 12, or 24-months. Any auto-renew charges at the end of the term will renew at the regular subscription price. If a promotion is active during your next billing date, it will not automatically apply to your renewal. See Current and Upcoming Promotions for more information. Auto-renew charges are made according to UTC timezone. You can disable auto-renew at any time, including on the day of purchase, without affecting your initial subscription access period by using the CANCEL SUBSCRIPTION button. In order to stop a subscription from auto-renewing, you will need to manually disable this feature through the ACCOUNT page before your next payment date, or notify Sketchy via email at support@sketchy.com at least 10 days in advance of your next payment date. You can find the ability to terminate the auto-renewing subscription under the MANAGE SUBSCRIPTION section under the PAYMENTS tab of your ACCOUNT page. The red "Cancel Subscription" button will only stop auto-renew, your original subscription will maintain access until the expiration of its term.
After hitting the "Cancel Subscription" button, a window will pop-up to confirm your selection. In this window you can choose to continue with auto-renew by changing your renewal term length, or continue with the disabling process to end auto-renew and prevent any additional charges by selecting "I still want to disable auto-renew" at the bottom.
After hitting "I still want to disable auto-renew", a second window will pop-up to confirm when your access will end. Your subscription access will expire at the end of your current term. Once your subscription expires, content access will be lost. Subscription access can be purchased again anytime. Please note, renewing Sketchy Medical accounts will lose access to our 1- and 3-month extension plans after 90 days from their most recent subscription expiration date. To finalize the auto-renew cancellation, select "Disable Anyway".
After hitting "Disable Anyway", a final window will pop-up to confirm that your auto-renew cancellation was successful. This is also an opportunity to provide us with feedback that led to your decision to opt-out of our auto-renew system. We appreciate any and all feedback here.
How are auto-renewed charges made to my account?
All Charges and payments will be enabled using the preferred payment method designated in your account, after which you will receive a receipt by email. Auto-renew charges paid are final and do not qualify for any full or partial refunds. No exceptions. The charge will be made at midnight UTC of your billing date. Be sure to cancell the auto-renew feature within your ACCOUNT page before your next payment date to avoid unwanted charges. Cancelling auto-renew before your renewal date does not affect your current subscription access, it only ensures your subscription will not automatically renew once it expires. You can find your next payment date listed under the auto-renewing subscription in the PAYMENTS section of your ACCOUNT page. In this same tab, you will also be able to change the term length of the renewal. Any changes to the subscription must be made before the upcoming payment date. Additionally, we do provide a courtesy reminder of your upcoming payment date by displaying a banner in your dashboard for 14 days leading up to the renewal date, as well as a reminder email during the week leading up to your next billing date. This is intended to provide you with ample opportunity to disable the auto-renew subscription before the non-refundable charge is made to your account.
How do I renew with an available discount?
At this time, our system is not able to automatically apply discounts while auto-renew is enabled. We are working on improving this capability!
In the meantime, you can disable auto-renew before your current term expires. Once your current term expires without automatically renewing, you can manually purchase an extension and apply any available discount code during the checkout process. Please note, only one discount can be applied per purchase. Manually purchasing an extension plan re-enables auto-renew. Any auto-renew charges at the end of the term will renew at the regular subscription price.