Loading error while signing into your Sketchy account:

Oh no! Let’s work this out!

1) Make sure your browser and device are compatible.

2) Try logging in with different browsers and devices.

3) You can also try resetting your password, click here.

If the issue persists, please reach out to us by emailing support@sketchy.com and provide as much detail as possible.

"Invalid Login Credentials" error message while signing into your Sketchy account:

Consider resetting your password, click here. Ensure your account email is valid and clear of any typos. Then double-check your spam folder as your inbox settings may be interfering with your ability to receive the verification email. If you are unable to access your credentials by trying to reset your password, or you do not have access to the email that you registered under, please contact us by emailing support@sketchy.com.

"Account Does not Exist" error message while signing into your Sketchy account:

Double check that you are using the correct email address. If logging in through Google or Facebook is not working, please try to login manually with an email address and password.

If the issue persists, please email support@sketchy.com and we’d be happy to help!

Organization or University Sponsored Account:

If your organization or university has provided you with an account, please try the "Continue with your school" login option to continue. Please double check the email address that is associated with your account is correct. It’s possible your school purchased a subscription under a different email address than you are currently attempting to use to login. If you’re unsure what email address to use, please contact us at support@sketchy.com and we’d be happy to help!

Account Verification Trouble

Ensure your account email is valid and clear of any typos. Then double-check your spam folder as your inbox settings may be interfering with your ability to receive the verification email.

Have the "show all devices" dropdown expanded. From there, you will need to force log out all devices before continuing with Sketchy. You will then be prompted to verify your account one more time. Please note, our system only permits three total different device types to be logged into a Sketchy account at a time - this is a feature our system enforces to protect against account sharing and cannot be disabled. This means two computers cannot be logged into a single account.

If other contradicting devices or users attempt to access the account after this is completed, you will continue to be prompted to re-verify until the behavior stops.

We recommend resetting your password as well as an extra measure to protect your account.

If the issue persists, please email support@sketchy.com and we’d be happy to help!