Login Issues


Loading error while signing into your Sketchy account:


Oh no! Let’s work this out!

1) Make sure your browser and device are compatible.

2) Try logging in with different browsers and devices.

3) You can also try resetting your password, click here.

If the issue persists, please reach out to us by emailing support@sketchy.com and provide as much detail as possible.

"Invalid Login Credentials" error message while signing into your Sketchy account:

Consider resetting your password, click here. If you are unable to access your credentials by trying to reset your password, or you do not have access to the email that you registered with, please contact us by emailing support@sketchy.com.

"Account Does not Exist" error message while signing into your Sketchy account:

Double check that you are using the correct email address. If logging in through Google or Facebook is not working, please try to login manually with an email address and password.

If the issue persists, please email support@sketchy.com and we’d be happy to help!

Organization or University Sponsored Account:

If your organization or university has provided you with an account, please try the "Continue with your school" login option to continue. Please double check the email address that is associated with your account is correct. It’s possible your school purchased a subscription under a different email address than you are currently attempting to use to login. If you’re unsure what email address to use, please contact us at support@sketchy.com and we’d be happy to help!


Was this article helpful?


Recent Articles