Everything you need to know about Sketchy's cancellation and refund policy.
We want to make sure you're happy with our programs. If you're unsatisfied for any reason at all, we offer a full refund within 7 days of your new subscription purchase. We do not offer partial refunds outside of this 7-day risk-free period.
Refunds are available on new subscriptions only and not applicable to extension or renewal plans. Refunds apply to the first purchase of the same program only.
All Sketchy Medical, Sketchy Pharmacy, and Sketchy PA subscription plans are auto-renew plans. These plans will renew at the end of your initial fixed term of 6, 12, or 24-months. You can cancel any time. In order to cancel an auto-renew subscription, you will need to manually disable this feature through the ACCOUNT page before your next payment date, or notify Sketchy via email at [email protected] at least 10 days in advance of your next payment date. For more information, please visit our Help Center article titled, "Auto-Renewing Plans".
Once a refund is issued, please allow 5-10 business days for the funds to deposit back into your bank account.
To begin the refund process, please contact us at [email protected] We will honor your refund request based on the date it's submitted.
Please note, this cancellation and refund policy only applies to subscriptions purchased directly through sketchy.com.