Oh no! Let’s work this out!
1) We recommend using the Chrome browser to access Sketchy content if you are experiencing any quiz or video errors. If the Chrome browser is already being used, we recommend clearing your browser cache.
2) Try clearing your browser cache. This works for most users. Not sure how? Click here!
3) You can also try viewing the video with different browsers and devices. Make sure your browser and device are compatible.
If none of these recommendations work, go ahead and reach out to us by contacting us at firstname.lastname@example.org, we'd be happy to help!