Our team is available from 9am-5pm PST, Monday-Friday with limited support after hours. Our offices close in observance of United States federal holidays throughout the year.

For general customer assistance please email support@sketchy.com. Please include as much detail as possible. We do not offer live chat or phone support at this time.

If you are seeking assistance with an account provided directly through a school, residency, or institutional program, please contact institutionalsupport@sketchy.com instead.

Student-led groups of 10+ students qualify for exclusive group rates. For more information, please fill out our group form to express your interest in leading this opportunity for your peers! If you have a question about an existing group deal, please contact us at group@sketchy.com.

We will respond to all inquiries within 1-2 business days.

Sketchy customer support does not offer phone support services. Only email inquiries are accepted.