Our team is available from 9am-5pm PST, Monday-Friday with limited support after hours. Our offices close in observance of United States federal holidays throughout the year.

For general customer assistance please email support@sketchy.com. Please include as much detail as possible. We do not offer live chat or phone support at this time.

If you are seeking assistance with an account provided directly through a school, residency, or institutional program, please contact institutionalsupport@sketchy.com instead.

Student-led groups of 10+ students qualify for exclusive group rates. For more information, please fill out our group form to express your interest in leading this opportunity for your peers!

We will respond to all inquiries within 1-2 business days.

Sketchy customer support does not offer phone support services. Only email inquiries are accepted.